LVE is determined to make sure your experience with our company products and services are as positive and pleasant as possible. Should you encounter a problem with system integration or LVE software, please review the self-help areas first, including the KDB section, and/ or LVE Forum.

To access these and other client specific areas, you must login using registered client credentials. These are found in the LVE application running on your local machine.

Initiate a client login by clicking "login" above.

Your registered e-mail address is your client user name. It can be found under the "Config" tab of your application and accessed by clicking on "Client Registration".

"Your unique account key" is the client password/UAK. It can also be found under the "Config" tab of your application and accessed by clicking on "Account Management".

If for some reason you are unable to initiate a client login, please contact LVE using one of the numbers or e-mails listed on the "Contacts" page.

If you do not find a solution in our free support areas, you may open a service request ticket, by clicking on "Submit Ticket" found under Support after client login. Initiate your problem report using that link. We will either work with you through the ticketing interface or contact you directly by phone or e-mail to make sure your issue is resolved in a timely manner.

All clients accumulate technical support credits based on accumulated lease use payments. In the event all accumulated technical support credits are consumed, LVE charges a flat rate fee of $65/hr, with a minimum fee of $65 for each new ticket. The technical support credit status is available to each customer under "Account".

Technical support credits are claimed by LVE only when the issue has been resolved to your satisfaction!

LVE company policies dictate that technical support personnel require either a credit card or technical support credits to engage in problem resolution.